FAQ

Where are you located?

Northeast Ohio

Where are your beans from?

You can find coffee origins in the blend’s description.

Shipping?

Shipping is determined at checkout but a flat rate option is still available*.

Please allow up to 3 business days before receiving a tracking number.

We do not accept orders outside of the U.S. at this time. Special exceptions have been made upon personal agreements.

*Flat Rate doesn’t guarantee fast delivery time such as USPS Priority.

What is your return/refund policy?

As of August 2025, we have a 100% refund policy if you’re unsatisfied within 3 calendar days of delivery.

You also get a 100% refund if your order is lost or damaged during shipping.